Frequently Asked Questions
Everything you need to know about shopping with Hush Puppies Malaysia.
How long does shipping take within Malaysia?
Orders within Peninsular Malaysia typically arrive within 3-5 working days, while deliveries to Sabah and Sarawak may take 5-7 working days.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items in their original packaging. Please note that for hygiene reasons, socks and innerwear cannot be returned or exchanged.
How do I find the right shoe size?
Each product page features a detailed size guide. We recommend measuring your foot in centimeters and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go, and Boost.
Are the products sold online authentic?
Yes, this is the official Hush Puppies Malaysia online store. All products sold here are 100% authentic and guaranteed for quality.
Do you offer international shipping?
Currently, we only provide shipping services within Malaysia. We do not offer international delivery at this time.